I was trying to reinstall Windows 10 on my 2/1 RCA laptop. After completing it Cortana was walking me through the start up procedures when things went sideways. Now I can't access my systems program and Microsoft Edge try's to load then crashes. I called a # that my 411 operator said was a Microsoft support # "1-844-293-4252". The tech was very knowledgeable and after connecting with my system said I had malware in my system and I needed more SSL/TLS/IP protection. He wouldn't even fix "remove the code that's causing my problem" until I had that added protection because it would happen again. He did say he would sell me a 150$ virus/malware package. I then started to think this wasn't official Microsoft support number. Anyone who can help me with this problem would be really appreciated.