Windows 10 Reset of AutoPilot device prompting for password of non-existent user

J

JasonBeckett

Hello


I have a laptop registered in auto pilot that was originally enrolled by a user whose login name has subsequently changed.


The auto pilot process keeps bringing the device to the login prompt for *** Email address is removed for privacy ***. I have the correct password for that account but as the username is incorrect and I can't change the username on this creen I can't get past the login prompt post the reset. I'm really stuck.


Troubleshooting so far:

Resetting the device again has not resolved the issue.

I have deleted the device out of AzureAD and that also has not cleared up my issue.


Appreciate any other suggestions

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