I can't get access to my Lumia camera but it worked before. I noticed this "Virus and...

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NancyZhang282

I just changed my phone from Nokia Lumia 925 to Windows 640. I suddenly can't get access to my Lumia camera but it worked before. I tried everything (re-install the application, reset the camera, checked the updates, etc as posted on the trouble shooting) and still didn't work. I noticed this "Virus and Malware" sign on top right corner and thought it was battery running low (but my battery was full). So what should I do? Thank you very much.

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Meredith Santana

Active Member
  • Go to settings
  • Open region settings.
  • Don’t set regional format according to region. Because some of the uses they change their region to US due to Cortana Beta and also they change the regional format and they loss their Lumia camera.
  • And set the regional format to where…where you actually live.
  • Restart the phone.
  • And done.
For more assistance help check Nokia Lumia 640 Manual.
 
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