Windows 10 File Corrupt

E

EddySoqeta1

Hello there,


I have a windows 10 machine and currently I'm getting this error message below:

A corruption was found in a file system index structure. The file reference number is 0x9000000000009. The name of the file is "". The corrupted index attribute is ":$SII:$INDEX_ALLOCATION".


I have Also tried the follow Troubleshoot:

9:40 10:10 30mins Error code #56
- Called microsoft talked to Irin
- transfered to windows support talked to Maggie
- transered to technical support person talked to Kartik
- In order to troubleshoot they asked me to enter the PC first, however i can only enter after 1pm. Got a reference number from them and will contact back at 1pm than follow up the steps given by them.
13:45 15:00 1hour 15mins
- Called microsoft, the first call got disconnected.
- Second call got through.
- Talked to Vijay and explained the issue we are facing
- Remote in and updated BIOS from 3/6/2018 to 5/24/2019
- Install windows 10 updates.
Capture.PNG
Capture2.PNG Capture3.PNG

Made calls again to Microsoft and it gave the same respond, therefore suggested to call pax8 and we talked to Ezekeil Schmalz to get a solution on the error code. The solutions were:
- Safe Mode
- Restore Point
- Change the HDD
- Plug in as Secondary HDD
- Reset the OS
Other solutions he stated has already been tried, and the list above has more of solutions that cannot be done remotely.


Need Help Please


Continue reading...
 
Top Bottom