Windows 10 Black sreen after update

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LynnMcGrady

I was checking for downloads on W10, and it said my computer needed to restart...ok so I clicked restart now,...……..comp came back on and did the windows screen, my account, then black screen. I tried to restart 2x...same result...did ctrl-alt-delete, changed users to my wifes account, everything fine, says she updated no problems, both accounts on same desktop...****. so can someone explain to me why my accnt the one who did the download, got a black screen??? only message I get is the same....personalization failed to initialize...what did that download do? I have years of stuff I cannot access...…..ant help would be appreciated ty .

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