Windows 10 1 -Hi 2 -We've got some updates for your pc 3 -It's taking longer than expected, we

K

KathaleenMorton

My HP ENVY Desktop 795 -0030qd has 3 different items blinking onto the screen.


1. "Hi" (this one is the one blinking most frequently

2. "We've got some updates for your PC" (this one appears after the Hi has appeared up to 20 times

3. After a long time the screen shows "It's taking longer than expected, we (blah, blah, blah) don't remember exactly what the end part says something to we're working on it as fast as we can.


These all blink on the screen about every 2-3 seconds.


Every once in a while a white screen appears for a few seconds. Otherwise the messages are written in white against a black or dark screen.


I would like to know what is going on. This has never happened before. I purchased the desktop August 15, 2018. Customer PO H324348471 Reference # H32434847


It has been doing this for the last 3 hours


Thank you. Kathaleen


ps I am using my laptop to send this message

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